PDF generation failure

PDF generation failure

Generation failure may present the following
  1. Error message
  2. Corrupt PDF file

Potential cause

To generate PDFs a separate process is launched on the server which will attempt to create the PDF based on a url relative to that of the user. If the server cannot access the url it will result in a generation error

Solution

In the case of these issues ensure that the web server can access itself using the associated DNS. For example, if users access Client Sense at http://clientsense.domain.com/, make sure that this url resolves correctly when accessed locally from the web server
  1. Add a host record or disable loopback checking
  2. Test the url. If presented with a security error add a backhostname to registry as detailed in Method 1 https://support.microsoft.com/en-au/help/926642/error-message-when-you-try-to-access-a-server-locally-by-using-its-fqd