Troubleshooting
Troubleshooting integration errors
Common generic issues Check the error message. Does the error message mention something about authentication, tokens, or API keys? Check if your details are still up to date, and that they have not expired. Does the error message mention something ...
Date Format
The date formats in Client Sense are based on the regional settings of the server that is hosting the website or the account that is running the app pool. If the server has applied default settings to the app pool account then you can either force ...
PDF generation failure
Generation failure may present the following Error message Corrupt PDF file Potential cause To generate PDFs a separate process is launched on the server which will attempt to create the PDF based on a url relative to that of the user. If the server ...